Frequently Asked Questions for Sellers
1. About the Platform
Q. What type of platform is this?
A. This is a marketplace specialising in graded coins from the UK, designed to connect UK sellers with Japanese buyers. Our platform facilitates the entire process, ensuring seamless transactions and delivery.
Q. Who can sell on this platform?
A. Any individual or dealer based in the UK who has coins to sell can register as a seller on our platform. However, each listing must be approved by us before being published.
2. Listing Items
Q. How do I list my coins for sale?
A. Once you register as a seller, you can upload your coin details, including images, descriptions, and prices, via your account dashboard. All listings will be reviewed and translated into Japanese by our team before being published.
Q. Is there a fee to list items?
A. Listing items is free. However, a 10% transaction fee will be applied upon the successful sale of your coin.
Q. Can I list raw coins?
A. No. Currently, our platform only supports the sale of third-party graded coins.
3. Sales Process
Q. How does the sales process work?
A.
Upload your coin details to the platform.
Once approved, your listing will be live for Japanese buyers to view.
When a buyer makes a purchase, you will be notified.
Ship the coin to our UK office.
We handle the final shipment to the buyer in Japan.
Q. How will I receive payment?
A. Payments will be processed and transferred to your registered bank account once we receive the coin and confirms its condition.
Q. Can I communicate directly with buyers?
A. No. To maintain transparency and ensure smooth transactions, all communications and transactions are handled by our team.
4. Shipping
Q. Where do I send the coins once they are sold?
A. All sold coins must be shipped to our office in the UK. The address will be provided in your seller account once a sale is confirmed.
Q. Who covers the shipping costs?
A. The seller is responsible for shipping the coin to our UK office. The buyer covers the shipping from our office to their address in Japan.
Q. What if the coin is damaged during shipping?
A. We recommend using a secure and insured shipping method when sending coins to our office. We are not responsible for items that arrive damaged or lost during transit.
5. Account Management
Q. Can I purchase coins as a seller?
A. No. Seller accounts are designed exclusively for listing and selling coins. If you wish to purchase, you will need to contact our team.
Q. How do I update my account details?
A. Log in to your account dashboard and navigate to the “Account Settings” section to update your information.
Q. What should I do if I forget my password?
A. Use the “Forgot Password” option on the login page to reset your password.
6. Support
Q. How can I contact the platform for support?
A. You can reach out to our support team via:
Email: info@sovereign-hub.com
Contact Form: Available on the website under the “Contact Us” page.